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1.What bulbs does the lamp use? Where can I buy it?
Nymphs lamps come with bulbs installed. It uses custom-made LED bulbs. You won’t find these bulbs in your local stores but we do offer replacements for just 2 USD + shipping fee. They should last for a few years and are very easy to replace.
The bulbs are 2700K colour temperature (very warm / yellow) and create the optimal brightness. Brighter light would irritate your eyes.
2. How to replace a bulb?
To replace a bulb please follow these steps.
3. Are your lamps dimmable?
Nymphs lamps are not dimmable.
4. Do you offer a warranty?
All lamps come with a 12-month warranty. If the lamp will stop working properly during this period we will fix the lamp or organize a replacement free of charge.
Contact us if you have an issue after the warranty expires and we’ll try to find you the best solution to the problem.
5. Will the lamp work in my country? What is the plug type?
Nymphs lamps use 110-240V power supplies and will work in any country. They come with an EU, US, UK or AU plug depending on the country provided in the shipping information.
6. My lamp broke. What should I do?
If the gourd lampshade was damaged we can ship you a replacement for 149 USD (shipping included).
If the lamp won’t light up please do a quick check to help us easily identify the problem.
Please contact us with the test results, your last name or order number.