Please contact us if you have any questions or had any issues with the order. Respond time can take up to a few days. 
If you won’t hear from us please don’t hesitate to send another e-mail. We will reply to every e-mail and try to do it as soon as we can.

Please contact us at: vainius@nymphsworkshop.com

We ship the lamp in 48 hours after receiving the order.
Shipping to European Union countries, United Kingdom and United States takes about 5-12 working days
Express Shipping to European Union countries, United Kingdom and United States takes about 4-6 working days.
Shipping to other countries takes about 7-14 working days.

Time usually needed for creating the order is 1-4 days. In most cases your order will be shipped the following day after making an order. If the lamp is needed by a specific date for some occasion please inform us in the Order “Notes” Section while making the order or write us an e-mail. We will try to arrange the delivery on time or contact you if that won’t be possible.

Once the order is completed and shipped buyer will receive a letter to his e-mail with the tracking information. All lamps are shipped by post. Packages can be tracked here: https://www.17track.net/en

Packages are shipped from Europe. European Union countries will not receive any customs taxes.
Orders traveling to the US will not get custom taxed.

If the buyer decides to cancel the order before it got shipped we will send him a full refund.

If lamps have reached the buyer damaged, some parts missing, is not as described, not working properly or stopped working properly in 60 days after receiving the lamp, one of the solutions will apply:

• If it’s a small part and easily replaceable we will ship the buyer a new part.
• If it’s a large part buyer can ship the broken part back. We will cover shipping expenses and send the buyer a replacement. Buyer should contact us for details about return shipping before shipping the item back or shipping expenses will not be covered.
• Buyer can return the lamp and get a full refund. Buyer covers the return shipping expenses.

All content of our products can be used by publishers and media.  Information about creators and link to Nymphs website must be published with the content.

You can find all the pictures, videos here: https://goo.gl/tDQFi2

All lamps come with a 12-month warranty. If the lamp will stop working properly during this period we will fix the lamp or organize a replacement free of charge.

Contact us if you have an issue after the warranty expires and we’ll try to find you the best solution to the problem.

If the gourd lampshade was damaged we can ship you a replacement for 70 USD.

If the lamp won’t light up please do a quick check to help us easier identify the problem.

• Try connecting the lamp without the On/Off switch and see if it lights up. If it does, the switch is faulty and we will send you a replacement. Please try this test only for a short time and do not use the lamp without the On/Off switch. Nymphs lamps are tuned to be used with a switch and longer use might cause the LED bulb to burn out.
• If you have few of our lamps, try using the power supply from other lamps to see if it lights up.  Make sure the power supply is identical. If the lamp lights up, the power supply you received is faulty and we will ship you a replacement.
• Try moving the bulb inside the socket. If it lights up but won’t stay light the socket is faulty ir the bulb needs to be reinserted into the socket to provide a more solide connection. 

Please contact us with the test results, your first and last name and your shipping address.

WHO IS THE CONTROLLER?

The website www.nymphsworkshop.com is managed by Vainius Kubilius (business name: Nymphs Workshop) with registered office at: Maisiagalos g. 30, 08213 Vilnius, Lithuania
For any clarification, request or requirement related to your privacy and to the processing of your personal data, you may contact us at any time by sending a request to vainius@nymphsworkshop.com

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT?

The personal data that nymphsworkshop.com processes is the information that you provide when you subscribe to the Nymphs Workshop newsletter, while you contact Nymphs Workshop via email or when you make an order.

Nymphs Workshop can collect data concerning you, If you make an order the following information will be collected: Your name, surname, address, phone number, email address, Data related to payments and payment details may be stored by Stripe or Paypal payment systems, but not by Nymphs Workshop. For more information please read Stripe or PayPal Privacy Policy. Nymphs Workshop processes, with your consent, the data that you provide to us when you wish to receive newsletters or order from Nymphs Workshop, such as first name, last name, e-mail address, phone number and shipping address, Your personal data is processed for the following purposes:

·       for the process of shipping Nymphs Workshop products

·       to provide you with the services of www.nymphsworkshop.com, such as registration for the newsletter  or shipping Nymphs Workshop product

·       to send personalised communications

·       to send an e-mail about Nymphs Workshop discounts, new products and other updates

·       to send some gifts or greeting cards to the Nymphs Workshop product owners

·       to be included in our Nymphs Lamp Orders World Map ( www.nymphsworkshop.com/worldwide)

COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

MAP

Nymphs Workshop wordwide map ( www.nymphsworkshop.com/worldwide) provided by Google Maps service is used to let visitors see order locations of Nymphs Workshop products. If you order from Nymphs Workshop your first name, last name, e=mail, phone number or any other contact information will not be included in the map, just your shipping address. If you wish to not be included in Nymphs Workshop Map, please contact us after making the order, or during purchase by leaving a note with your request.

E-MAIL

By providing your email address while making an order or by subscribing to the Nymphs Workshop newsletter, you agree to let Nymphs Workshop to send you e-mails about Nymphs Workshop products via Mailchimp service or directly from Nymphs Workshop personal e=mail.

COOKIES

If you leave a comment, try to order or order on our site you may opt-in to saving your name, email address, phone number and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. This information won’t be used by Nymphs Workshop for marketing purpose.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

WHO WILL PROCESS YOUR DATA?

The only person who processes your personal data is Vainius Kubilius – the owner of the Nymphs Workshop. Your data will not be shared to anyone else.

FOR WHAT PERIOD OF TIME DO WE KEEP YOUR DATA?

The data collected during the purchase of the Nymphs Workshop products and is processed until you request to delete it.
The data used to send you our newsletter is collected until you request that we stop sending it to you.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

WHAT ARE YOUR RIGHTS?

At any time, depending on the specific processing, you may: revoke your consent to the processing, find out what personal data is in our possession, its source and how it is used, ask that the data be updated, corrected or supplemented as well as, in the cases provided for by the current provisions, have it deleted, limit its processing, or oppose it. If you wish, you may ask delete your personal data and not to be used by Nymphs Workshop. If you believe that the processing of your personal data has been carried out illegally, you can submit a claim to one of the supervisory authorities responsible for compliance with the rules on personal data protection. Please contact Nymphs Workshop via e-mail vainius@nymphsworkshop.com with your request.